Know our rules and regulations to ensure a safe experience, transparent and enjoyable.
Terms, conditions and privacy policy
1
La hora entrada es a partir de las 14:00 horas (2:00 P.M.) y para checar la salida y desalojar las habitaciones se fija a las 12:00 horas de cada día. Si algún huésped permanece más tiempo se le cargará un día más. (Tiene de tolerancia 1 hora máximo, con previo consentimiento del departamento de recepción)
2
No person has the right to give accommodation to another without the prior consent of the management and to make arrangements for registration or fee, only with the permission of the manager of the establishment may guests have staff particularly to their service, and in this case it will be considered as guests in charge of the room of the owner, who is responsible for the conduct of the same.
3
Users are forbidden to perform, during your stay, acts that are moral, good customs or tranquility of the rest of the guests. The guest will have to behave with decency and morality within the establishment, staying strictly prohibited to alter the order, make a noise that inconvenienced or disturbed by other guests, as well as to use the room to execute any act or play prohibited by law. the establishment will be able to cancel the hosting services on these assumptions.
4
The hotel reserves the right of admission of visits companions occasional to the facilities of the hotel, in no circumstances will the access to the rooms. It is a measure of security for both the customer and the hotel.
5
The establishment strictly prohibits the use of candles, incense, hazardous materials, or flammable; as well as the use of chocolate with no casings on our white. Disregard of this rule will generate a fine for the same amount of the cost of your room.
6
The hotel is not responsible for money or valuables, forgotten in the room or public areas.
7
The sheets, blankets, covers, mattresses, sobrecamas, towels and plush carpeting that are dirty, torn or stained (blood or any other liquid, or substance), the host is the one who pays for the damage caused. generating an extra expense of $100,000 COP as minimum or the total amount of the garment. payments of this type are carried out immediately and in cash.
8
The hotel has forbidden his customers to smoke in the rooms, according to law, the national anti-tobacco, the fact cause deterioration of the same, and you will be charged 40% of the total fee as a cost of additional cleaning in each incident. The rooms are smoke-free: you will only be able to smoke in areas of terrace. in case of let permeated the room with the scent of cigar, it will generate a charge in the amount of $50,000 COP For cleaning and purification of the room.
9
It is forbidden to introduce food and drinks outside in public areas of the hotel. Only supported for consumption in your room.
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